Presented by Danielle Andujar, regional director of Patient Access at Novant Health
We sat down with Danielle Andujar to discuss her presentation at the NAHAM 43rd Annual Conference. Join Novant Health and Danielle as she discusses how we can reduce cost in our Patient Access departments by $3.1 million.
Why is this a must-attend session? Key performance indicators are fairly easy to find, especially since NAHAM provides updated access keys regularly. Once you have this important benchmarking data, what do you do next? Learn how Novant Health leveraged this data to establish standards to improve performance while reducing cost.
Why is this topic so important to the world of Patient Access today? Benchmarking is an essential first step to improve an organization’s performance while understanding industry standards. NAHAM cites some benefits of benchmarking are: creating a culture of excellence; breakthrough thinking and innovation; creating a better understanding of competitors and the dynamics of the industry; providing a sense of urgency for process improvements; and ensuring that best practices in the industry are included in the organization’s work practices.
Visit the NAHAM website to check out the full line-up of Learning Labs.