Wednesday, October 29, 2014

Free Interactive Webinar: Ebola in the U.S. & the Role of Patient Access

Ebola in the U.S. & the Role of Patient Access 
Tuesday, November 4, 2014 at Noon EST

With the ongoing national news coverage surrounding the Ebola virus, your facility's leadership team may be implementing new screening protocols, and asking you to provide them with an immediate plan of action. What do you do? Where do you start?

Join NAHAM for this interactive webinar and explore how other organizations and facilities are tackling basic plan development in crisis situations, including ebola. 

Areas of discussion will include: 
Complying with CDC requirements
Integrating with infection control areas
Alleviating employee anxiety with targeted communication tips and tricks
Recommendations on quickly implementing your plan

This webinar will include time for participant discussion, providing you with an opportunity to learn best practices and examine the challenges in implementing a plan. If you have any specific questions you would like answered, please email us. 

This webinar is free of charge for all participants. Register now, and learn what you need to know to keep your facility up to speed on the Ebola virus.

Stacy Calvaruso
Assistant Vice President, Patient Access, Ochsner Health System
Stacy is a Healthcare A/R Executive with over 24 years of progressive experience in both private and public sectors. Prior to joining Ochsner Health System, Stacy was the key developer/owner/operator of an organization that evolved from a small PFS A/R consulting and interim staffing organization, to a large national service center in the Urgent Care industry. Stacy’s current role with Ochsner includes managing over 600 FTEs dedicated to front line Patient Access service. She has held board positions for HFMA, NAHAM, UCBCA, as well as a Community Hospital in Louisiana.

Brenda Sauer
Director, Patient Access, New York Presbyterian Hospital
Brenda Sauer, RN, MA, CHAM, FHAM is Director of Patient Access at New York Presbyterian Hospital, Weill Cornell Medical Center in New York City, NY. She has held several board positions in NAHAM on both the local and national level; she is currently the Immediate Past President of NAHAM. Recently, she was named a Fellow in Healthcare Access Management. She has spoken on several topics including: Health Care Reform, patient privacy, disaster preparedness, patient throughput initiatives, and leadership for various organizations on the local, regional, and national level.

Join Webinar TODAY at 2pm EST: Enhancing the Revenue Cycle Experience for Patients

Enhancing the Revenue Cycle Experience for Patients 
October 29, 2014

Webinar Information: TODAY
2:00 pm – 3:00 pm Eastern
NAHAM Contact Hours: 1
Register Now 

Join NAHAM for a special patient experience webinar focused on front-end strategies to improve the revenue cycle experience for patients. Industry thought leaders from Texas Health Resources will review strategic initiatives for patient access leaders to further engage patients in their care experience – beginning before they enter the hospital’s front door. The session will present key strategies and related outcomes in patient satisfaction, staff performance and upfront patient collections. 

Patricia Consolver, CHAM
Senior Director, Patient Access Services
Texas Health Resources Scott Phillips, CHAM
Senior Director, Patient Access Services
Texas Health Resources

Register now and learn how to reduce registration times, increase point-of-service collections, and increase patient satisfaction! NAHAM members will enjoy free access to this live webinar, just one of the perks of NAHAM membership. For all non-members, the cost to attend this webinar is $35.

Join NAHAM Webinar: Developing Patient Access Leaders for Tomorrow

Developing Patient Access Leaders for Tomorrow 
November 11, 2014

Join NAHAM for our monthly webinar and hear a detailed account of how WellSpan Health’s Patient Access Department instituted an internal leadership development program to prepare for growth and succession in their rapidly growing Access departments. From conception and development to the inaugural program and its evolution over time, experience a detailed dissection of the various elements of the program, aimed at cultivating our leaders for tomorrow.

The webinar will: 

Describe how WellSpan Health's rapid growth drove the need for an internal leadership development program, and how that program was implemented and molded.

Detail the various elements of the leadership development program, including what worked, what didn't and what has changed over time.

Discuss the challenges and successes of the leadership development program, including lessons learned, success stories, facilitation, participation, and relevance.

Register now and learn how to reduce registration times, increase point-of-service collections, and increase patient satisfaction! NAHAM members will enjoy free access to this live webinar, just one of the perks of NAHAM membership. For all non-members, the cost to attend this webinar is $35.

Date: November 11, 2014
Time: 2:00 pm – 3:00 pm EST
Presented by: Lisa Woods, Manager of Access Operations, WellSpan Health
NAHAM Contact Hours: 1
Register Here 

Wednesday, August 6, 2014

ICD-10 Transition Date Finalized for October 2015

The Centers for Medicare and Medicaid Services announced last week that the final deadline to comply with the ICD-10 implementation requirement is October 1, 2015. The tenth edition of the International Classification of Diseases is widely viewed as a significant change in the way claims that are submitted to Medicare and private insurance payers are classified. 

These changes enable providers to coordinate patients care over distance and time, improve the accuracy of patient records with more detailed patient history coding, and reduce fraudulent claims. CMS also believes that the ICD-10's granular classifications will improve the data and analytics related to public health research, surveillance, and reporting. The more specific classifications found in ICD-10 represent, in part, the evolution of diagnosis and the modern developments in medicine and medical technology used to treat patients. 

CMS released an online resource designed to help providers in small practices make a timely transition to ICD-10. The "Road to 10" is an online resource available here. The  Road to 10 breaks allows providers to select a profile based on their expertise that is specifically tailored to each speciality's common codes, clinical documentation procedures, and clinical scenarios. Additionally, the Road to 10 gives users the opportunity to create an ICD implementation action plan specifically suited to the needs of their small practices. 

Friday, July 25, 2014

NAHAM Requests Addition of Health Access Positions to Department of Labor's Standard Occupational Classification

The NAHAM Special Projects Committee recently submitted a request to the Department of Labor asking that the Standard Occupational Classification include health access managers and coordinators as distinct occupational classifications. NAHAM's Special Projects Committee worked hard to compile information on duties and responsibilities that are uniform across the health access field.

Politico reported on this letter in the "Morning Health" newsletter. Find their report below:


Seventeen health IT industry groups signed a letter to the Department of Labor this week requesting a new Standard Occupational Classification for the position of Health Informatics Practitioner. Presently, the classifications for health care lack codes associated with health informatics occupations. Due to lack of an official code, colleges and universities find it difficult to develop new academic programs, students in health informatics can't apply for federal aid, and health informatics practitioners can't fill in their correct occupational data on the U.S. Census, according to industry leaders. The HITECH Act of 2009 designated $118 million for workforce development, the letter points out, but new codes have not been created for all those jobs yet. "Collecting reliable and valid data for the health informatics occupation can be completed through the multiple discipline-specific professional associations and societies, but would be significantly improved with a [Standard Occupational Classification]," the groups write in the letter. Currently, they say, "there is a lack of appropriate career representation, both from work performed and a required education perspective." The letter writers include the Alliance of Nursing Informatics, the American Health Information Management Association, the American Medical Informatics Association and the College of Healthcare Information Management Executives, and various university, federal and state health informatics departments.

Monday, June 23, 2014

Medicare Expected to Release Final List of Hospitals Assessed with Penalties under Hospital-Acquired Condition Reduction Program in October

The Affordable Care Act established  three mandatory pay-for-performance programs. The three programs are the Hospital Readmissions Reduction Program, the Hospital Value-Based Purchasing Program, and the Hospital-Acquired Condition Reduction Program. Since the law was enacted hospitals have been scrambling to meet the requirements of all three programs to avoid the possible loss of 5.4 percent of Medicare payments if maximum penalties are assessed.

The Department of Health and Human Services estimates that one out of every eight patients suffered a potentially avoidable complication during a hospital stay in 2012. The Hospital-Acquired Condition Reduction Program was created as part of an effort to improve patient safety, create a financial incentive to improve care, and hold hospitals responsible for their negligence and dangerous conditions. 

Medicare will begin penalizing hospitals that have the highest rates of patients that acquire new infections or injuries during their hospital stay in October.  The preliminary list of approximately 750 hospitals Medicare expects to penalize was encompasses nearly a quarter of the nation's hospitals and is available here. Hospitals with the worst rates for hospital-acquired injuries and illnesses will lose 1 percent of every Medicare payment for the next year. 

Friday, June 13, 2014

Can't Miss NAHAM Webinar on Improvements to Patient Access Departments Through Automation, June 26th

NAHAM presents the "Building a More Efficient Patient Access Department Through Automation" webinar, free to NAHAM members on June 26, 2014, from 2:00-3:00 p.m. This webinar will be presented by Patrick Kelley, Dedicated Advisor at The Advisory Board Company, and Alexander Guambana, Senior Director at The Advisory Board Company.

In partnership with The Advisory Board Company and Lowell General Hospital, we will be walking through a health system’s response to new industry demands by leveraging automation and efficiency gains. The Advisory Board Company will present its research on new Patient Access trends across the industry, how patient estimation is becoming a major player in healthcare, and how hospital Revenue Cycle departments are responding to new legislation in the ACA. Join us as Lowell General Hospital and The Advisory Board present their experience of implementing a culture of point-of-service estimation and the utilization of technology.

Building a More Efficient Patient Access Department Through Automation

Thursday, June 26, 2014
2:00 pm - 3:00 p.m. ET

This webinar is worth 1 contact hour.

Click here to register for the webinar. There is no cost for members!

Upon purchase, you will receive information via email about accessing the live webinar.