Presented by Stephanie Benintendi, Corporate Director of Patient Access at Centura Health
We caught up with Stephanie Benintendi to discuss her Learning Lab at this year’s NAHAM Annual Conference. She will address what “transparency” means within healthcare reform. Follow Centura Health's journey of being an industry leader in transparency for consumers using science and art to set the bar for best practice.
Why is this a must-attend session? This session revolves around bringing transparency to the consumer in a way that is modeled after other industries to try to break down the barriers patients have in accessing care due to cost. As the Affordable Care Act has expanded insurance coverage to more people, it also brought with it higher out-of-pocket costs for some in the form of deductibles and co-insurance that they haven’t had to deal with in the past.
Why is this topic so important to the world of Patient Access today? We are the frontline associates in the hospitals who have to try to explain all this to patients when it comes time to schedule a visit or procedure, and then have the sometimes uncomfortable conversation with them about financial arrangements for that care. If the healthcare industry can become more transparent in their prices to the public so they can self-educate from a trusted source (their local hospital), our patients will not feel so vulnerable and can start to ask questions from an informed position.
Visit the NAHAM website to check out the full line-up of Learning Labs.