Monday, April 10, 2017

Targeted Coaching to Improve Patient Experience and Increase Agent Engagement

Presented by Lynn Bancroft, business development manager at Envision

We caught up with Lynn Bancroft who will be presenting at this year’s
NAHAM Annual Conference on improving the patient experience. Coaching is the linchpin between strategy and execution. Implementing a full-circle coaching process can help your team deliver a great patient experience and increased revenue collection.

Why is this a must-attend session? Building a world-class healthcare organization that provides an exceptional patient experience can be a challenge but is a must, especially with the consumerism of healthcare. Meeting that challenge requires tactics that ensure Patient Access and registration staff have the knowledge and tools to help them do their best.

Why is this topic so important to the world of Patient Access today? Patient Access teams can take advantage of what contact center pros have been perfecting for years. Join Envision to discuss how to develop a coaching program, use it to improve the patient experience, increase agent engagement and performance, and increase revenue collection.

Visit the NAHAM website to check out the full line-up of Learning Labs.

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