Wednesday, October 29, 2014

Free Interactive Webinar: Ebola in the U.S. & the Role of Patient Access



Ebola in the U.S. & the Role of Patient Access 
Tuesday, November 4, 2014 at Noon EST

With the ongoing national news coverage surrounding the Ebola virus, your facility's leadership team may be implementing new screening protocols, and asking you to provide them with an immediate plan of action. What do you do? Where do you start?

Join NAHAM for this interactive webinar and explore how other organizations and facilities are tackling basic plan development in crisis situations, including ebola. 

Areas of discussion will include: 
Complying with CDC requirements
Integrating with infection control areas
Alleviating employee anxiety with targeted communication tips and tricks
Recommendations on quickly implementing your plan

This webinar will include time for participant discussion, providing you with an opportunity to learn best practices and examine the challenges in implementing a plan. If you have any specific questions you would like answered, please email us. 

This webinar is free of charge for all participants. Register now, and learn what you need to know to keep your facility up to speed on the Ebola virus.

Presenters
Stacy Calvaruso
Assistant Vice President, Patient Access, Ochsner Health System
Stacy is a Healthcare A/R Executive with over 24 years of progressive experience in both private and public sectors. Prior to joining Ochsner Health System, Stacy was the key developer/owner/operator of an organization that evolved from a small PFS A/R consulting and interim staffing organization, to a large national service center in the Urgent Care industry. Stacy’s current role with Ochsner includes managing over 600 FTEs dedicated to front line Patient Access service. She has held board positions for HFMA, NAHAM, UCBCA, as well as a Community Hospital in Louisiana.

Brenda Sauer
Director, Patient Access, New York Presbyterian Hospital
Brenda Sauer, RN, MA, CHAM, FHAM is Director of Patient Access at New York Presbyterian Hospital, Weill Cornell Medical Center in New York City, NY. She has held several board positions in NAHAM on both the local and national level; she is currently the Immediate Past President of NAHAM. Recently, she was named a Fellow in Healthcare Access Management. She has spoken on several topics including: Health Care Reform, patient privacy, disaster preparedness, patient throughput initiatives, and leadership for various organizations on the local, regional, and national level.





Join Webinar TODAY at 2pm EST: Enhancing the Revenue Cycle Experience for Patients



Enhancing the Revenue Cycle Experience for Patients 
October 29, 2014

Webinar Information: TODAY
2:00 pm – 3:00 pm Eastern
NAHAM Contact Hours: 1
Register Now 

Join NAHAM for a special patient experience webinar focused on front-end strategies to improve the revenue cycle experience for patients. Industry thought leaders from Texas Health Resources will review strategic initiatives for patient access leaders to further engage patients in their care experience – beginning before they enter the hospital’s front door. The session will present key strategies and related outcomes in patient satisfaction, staff performance and upfront patient collections. 

Presenters:
Patricia Consolver, CHAM
Senior Director, Patient Access Services
Texas Health Resources Scott Phillips, CHAM
Senior Director, Patient Access Services
Texas Health Resources


Register now and learn how to reduce registration times, increase point-of-service collections, and increase patient satisfaction! NAHAM members will enjoy free access to this live webinar, just one of the perks of NAHAM membership. For all non-members, the cost to attend this webinar is $35.

Join NAHAM Webinar: Developing Patient Access Leaders for Tomorrow


Developing Patient Access Leaders for Tomorrow 
November 11, 2014

Join NAHAM for our monthly webinar and hear a detailed account of how WellSpan Health’s Patient Access Department instituted an internal leadership development program to prepare for growth and succession in their rapidly growing Access departments. From conception and development to the inaugural program and its evolution over time, experience a detailed dissection of the various elements of the program, aimed at cultivating our leaders for tomorrow.

The webinar will: 

Describe how WellSpan Health's rapid growth drove the need for an internal leadership development program, and how that program was implemented and molded.

Detail the various elements of the leadership development program, including what worked, what didn't and what has changed over time.

Discuss the challenges and successes of the leadership development program, including lessons learned, success stories, facilitation, participation, and relevance.


Register now and learn how to reduce registration times, increase point-of-service collections, and increase patient satisfaction! NAHAM members will enjoy free access to this live webinar, just one of the perks of NAHAM membership. For all non-members, the cost to attend this webinar is $35.

Date: November 11, 2014
Time: 2:00 pm – 3:00 pm EST
Presented by: Lisa Woods, Manager of Access Operations, WellSpan Health
NAHAM Contact Hours: 1
Register Here