NAHAM Webinar: Servant Leadership, Dec. 9th

Join Jeff Brossard, BSHA, CHAM,  for a presentation that will dig into the differences between management styles, with particular emphasis on servant leadership. 

Discover how servant leadership and mentoring, both co-workers and other leaders, can be an effective tool for generating high performing organizations. 

This webinar will include time for participant discussion, providing you with an opportunity to learn best practices. 

Date: 
Tuesday, Dec. 9 at 2 p.m. EST


Registration:
NAHAM members: FREE
Non-Members: $35  

All participants will receive 1 NAHAM contact hour. 

Register today!

Free Interactive Webinar: Ebola in the U.S. & the Role of Patient Access

Ebola in the U.S. & the Role of Patient Access 

Tuesday, November 4, 2014 at Noon EST

With the ongoing national news coverage surrounding the Ebola virus, your facility's leadership team may be implementing new screening protocols, and asking you to provide them with an immediate plan of action. What do you do? Where do you start?

Join NAHAM for this interactive webinar and explore how other organizations and facilities are tackling basic plan development in crisis situations, including ebola. 

Areas of discussion will include: 
• Complying with CDC requirements
• Integrating with infection control areas
• Alleviating employee anxiety with targeted communication tips and tricks
• Recommendations on quickly implementing your plan

This webinar will include time for participant discussion, providing you with an opportunity to learn best practices and examine the challenges in implementing a plan. If you have any specific questions you would like answered, please email us. 

This webinar is free of charge for all participants. Register now, and learn what you need to know to keep your facility up to speed on the Ebola virus.

Register Here 

Presenters
Stacy Calvaruso
Assistant Vice President, Patient Access, Ochsner Health System
Stacy is a Healthcare A/R Executive with over 24 years of progressive experience in both private and public sectors. Prior to joining Ochsner Health System, Stacy was the key developer/owner/operator of an organization that evolved from a small PFS A/R consulting and interim staffing organization, to a large national service center in the Urgent Care industry. Stacy’s current role with Ochsner includes managing over 600 FTEs dedicated to front line Patient Access service. She has held board positions for HFMA, NAHAM, UCBCA, as well as a Community Hospital in Louisiana.

Brenda Sauer
Director, Patient Access, New York Presbyterian Hospital
Brenda Sauer, RN, MA, CHAM, FHAM is Director of Patient Access at New York Presbyterian Hospital, Weill Cornell Medical Center in New York City, NY. She has held several board positions in NAHAM on both the local and national level; she is currently the Immediate Past President of NAHAM. Recently, she was named a Fellow in Healthcare Access Management. She has spoken on several topics including: Health Care Reform, patient privacy, disaster preparedness, patient throughput initiatives, and leadership for various organizations on the local, regional, and national level.

Join Webinar TODAY at 2pm EST: Enhancing the Revenue Cycle Experience for Patients

Enhancing the Revenue Cycle Experience for Patients 

October 29, 2014

Webinar Information: TODAY
2:00 pm – 3:00 pm Eastern
NAHAM Contact Hours: 1
Register Now 

Join NAHAM for a special patient experience webinar focused on front-end strategies to improve the revenue cycle experience for patients. Industry thought leaders from Texas Health Resources will review strategic initiatives for patient access leaders to further engage patients in their care experience – beginning before they enter the hospital’s front door. The session will present key strategies and related outcomes in patient satisfaction, staff performance and upfront patient collections. 

Presenters:
Patricia Consolver, CHAM
Senior Director, Patient Access Services
Texas Health Resources Scott Phillips, CHAM
Senior Director, Patient Access Services
Texas Health Resources


Register now and learn how to reduce registration times, increase point-of-service collections, and increase patient satisfaction! NAHAM members will enjoy free access to this live webinar, just one of the perks of NAHAM membership. For all non-members, the cost to attend this webinar is $35.

Register Now 

Join NAHAM Webinar: Developing Patient Access Leaders for Tomorrow

Developing Patient Access Leaders for Tomorrow 

November 11, 2014

Join NAHAM for our monthly webinar and hear a detailed account of how WellSpan Health’s Patient Access Department instituted an internal leadership development program to prepare for growth and succession in their rapidly growing Access departments. From conception and development to the inaugural program and its evolution over time, experience a detailed dissection of the various elements of the program, aimed at cultivating our leaders for tomorrow.

The webinar will: 

• Describe how WellSpan Health's rapid growth drove the need for an internal leadership development program, and how that program was implemented and molded.

• Detail the various elements of the leadership development program, including what worked, what didn't and what has changed over time.

• Discuss the challenges and successes of the leadership development program, including lessons learned, success stories, facilitation, participation, and relevance.


Register now and learn how to reduce registration times, increase point-of-service collections, and increase patient satisfaction! NAHAM members will enjoy free access to this live webinar, just one of the perks of NAHAM membership. For all non-members, the cost to attend this webinar is $35.

Date: November 11, 2014
Time: 2:00 pm – 3:00 pm EST
Presented by: Lisa Woods, Manager of Access Operations, WellSpan Health
NAHAM Contact Hours: 1
Register Here 

Can't Miss NAHAM Webinar on Improvements to Patient Access Departments Through Automation, June 26th

NAHAM presents the "Building a More Efficient Patient Access Department Through Automation" webinar, free to NAHAM members on June 26, 2014, from 2:00-3:00 p.m. This webinar will be presented by Patrick Kelley, Dedicated Advisor at The Advisory Board Company, and Alexander Guambana, Senior Director at The Advisory Board Company.

In partnership with The Advisory Board Company and Lowell General Hospital, we will be walking through a health system’s response to new industry demands by leveraging automation and efficiency gains. The Advisory Board Company will present its research on new Patient Access trends across the industry, how patient estimation is becoming a major player in healthcare, and how hospital Revenue Cycle departments are responding to new legislation in the ACA. Join us as Lowell General Hospital and The Advisory Board present their experience of implementing a culture of point-of-service estimation and the utilization of technology.


Information
Building a More Efficient Patient Access Department Through Automation
Thursday, June 26, 2014
2:00 pm - 3:00 p.m. ET



This webinar is worth 1 contact hour.




Click here to register for the webinar. There is no cost for members!


Upon purchase, you will receive information via email about accessing the live webinar.

Can't Miss Event May 13th at NAHAM 40th Annual Conference: NAHAM University Session

NAHAM University

 Hot Topics Discussion & Networking Opportunity

The National Association of Health Access Management 40th Annual Educational Conference & Exposition will be held May 13-16th in Hollywood, Florida. The conference theme this year is "From Admitting to Patient Access: 40 Years of Leadership." Conference attendees will enjoy outstanding educational sessions and invaluable networking opportunities. 

One of the most interactive and informative sessions is held before the conference officially begins on Tuesday, May 13th at noon. Peter Kraus, Business Analyst at Emory Healthcare, will moderate a NAHAM University session that is a popular venue for attendees to meet and discuss hot topics in the industry. 

The event is open to patient access manager participants from both academic and non-academic healthcare facilities. The topics for the 2-hour interactive session are determined by conference registrants. Kraus expects this year's discussion to cover the ICD-10 transition, Meaningful Use implementation, electronic health records, and issues that arise in the admission process. Participants found past discussions very helpful as colleagues offered road-tested solutions to the issues facing participants' individual hospitals.

What Hot Topics are you interested in? What issues is your hospital facing in 2014? 

Let NAHAM hear your topic suggestions for the the NAHAM University 

session in the comments section!

EVENT DETAILS

NAHAM University

Tuesday, May 13
12:00 p.m. – 2:30 p.m.

REGISTER HERE: http://www.naham.org/?page=Conference_Reg

Separate registration fee applies. Lunch is included and will be provided starting at 11:30 a.m.