Presented by Erin Brown, MPA, CHC, compliance officer and
Patient Access supervisor at Jefferson Healthcare Medical Center
We caught up with Erin Brown to discuss her session at the NAHAM
Annual Conference. Erin will be providing insights from the
Patient Connect University. Four ladies from varied backgrounds and job roles
were empowered by their leadership to create an atmosphere of shared learning
models and improvement changes that became Patient Connect University. They
took on obstacles such as insurance eligibility, registration errors,
scheduling and EHR communications and bridged the gap between the primary
hospital campus and 13 clinics to foster a teamwork atmosphere and a kick-start
in morale and employee engagement. Come share in this transformational change
that can easily be modeled in other facilities.
Why is this a must-attend event? Improving
the patient financial experience takes more than just one or two individuals,
it requires the engagement and collaboration of every staff member involved in
that patient’s care experience. However, attaining engagement from all of the
essential players can be challenging as healthcare workers experience the
stress of doing more with less, further contributing to a culture of working in
silos. This session will feature ideas on how to engage and empower — in a fun
and creative way — multiple areas of your organization so that they are eager
and knowledgeable participants in the patient’s care and
financial experience.
Why is this topic so important to the world of
Patient Access today? Patients are customers, comparing both the
quality and expense of the services they receive. They not only want to know
where to get the best service, but what it’s going to cost them. Being able to
connect them to the answers they seek in a supportive and collaborative way is
not only excellent customer service, it’s what our customers are now expecting.
This learning lab will give attendees immediate tools and ideas that they can
bring back to their organizations and implement and design their own patient
financial experience engagement plan.
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