A new report funded by the U.S. Department of Health and Human Services (HHS) Agency for Healthcare Research and Quality (AHRQ) examines the growing support for a link between innovative human resources staffing patterns, also known as high-performance work practices, and improvements in safety and quality in health care settings.
Key findings included the importance of engaging staff with an organization’s mission, vision, goals and objectives; and using a high-performance organizing framework, such as Six Sigma or Lean production to clarify the link with quality and safety outcomes. The report’s findings confirm the importance of high-performance work practices to organizational success in general, especially those that engage individual staff. Promoting Safety and Quality Through Human Resources Practices also lays the groundwork for future research to establish a more definitive link between high-performance work practices and quality outcomes. Select to access the report.
Source: AHRQ Release