Presented by Danielle Andujar, regional director of Patient
Access at Novant Health
We sat down with Danielle Andujar
to discuss her presentation at the NAHAM
43rd Annual Conference. Join
Novant Health and Danielle as she discusses how we can reduce cost in our
Patient Access departments by $3.1 million.
Why is this a must-attend session? Key
performance indicators are fairly easy to find, especially since NAHAM provides
updated access keys regularly. Once you have this important benchmarking data,
what do you do next? Learn how Novant Health leveraged this data to establish
standards to improve performance while reducing cost.
Why is this topic so important to the world of
Patient Access today? Benchmarking is an essential first step to
improve an organization’s performance while understanding industry standards.
NAHAM cites some benefits of benchmarking are: creating a culture of
excellence; breakthrough thinking and innovation; creating a better
understanding of competitors and the dynamics of the industry; providing a
sense of urgency for process improvements; and ensuring that best practices in
the industry are included in the organization’s work practices.
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