Presented by Danielle Pieloch, MPH, corporate
administrative director of access management for Robert Wood Johnson University
Hospital
We caught up with Danielle
Pieloch, who will be presenting
at this year’s annual
conference, on Robert Wood Johnson Health System’s initiative to
improve population health and patient experiences and reduce per capita cost of
care. Their approach streamlines access to hospital and physician services,
efficiently manages medical referrals and automates insurance authorizations
across all hospital campuses. Their system-wide contact center allows patients
to access services throughout its health system with ease, enhancing the
experience for patients and physicians and facilitating prompt payment.
Why is
this a must-attend event? The coordination of our patients’ care –
from the acute setting to outpatient and to the physician office – is a key
component of meeting population health and triple aim targets. Operationalizing
the Patient Access components of scheduling and pre-registration, along with
the task of insurance authorizations, can be daunting. Come learn how the
largest health system in New Jersey began its journey of coordinated and
meaningful Patient Access through the development of a patient
contact center.
Why is this topic so important to the world of
Patient Access today? Patient Access is the foundation of the
business – from quality outcomes to the patient experience to driving growth
and business development. If Patient Access is not successful, the business
cannot succeed!
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