Presented by Craig Deehring, BA, MBA,
executive vice president at Integrated Health Management Services
We caught up with Craig Deehring who will be
presenting at this year’s NAHAM Annual Conference on how to engage patients. There are multiple approaches that assist
patients in obtaining healthcare coverage, either through government-based
programs, local charity or prospective coverage available under the Affordable
Care Act. There are significant challenges in engaging these patients once they
have received care, including a field services (feet-on-the-street) program
that can be uniquely effective in reaching individuals within a targeted
community.
Why is this a must-attend session? Many folks consider internalizing “eligibility” related services but
don’t fully understand all of the work that goes into reaching out to the
uninsured once they have returned to the community. Once a patient discharges
from the hospital, the responsibility for following up often passes to PFS, but
there are opportunities that can be missed while the patient is still in-house.
Field Services can often fill in those gaps and can make the difference between
healthcare coverage or more uncompensated care.
Why is this topic so important to the world
of Patient Access today? A valuable
lesson we have already learned is the more that is done up front, the better
your chances are in obtaining payment for services rendered. Field services and
community outreach are early-intervention tools that make a difference. By
engaging patients, their families and the community, you can dramatically
increase overall patient satisfaction.
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